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Terms & Conditions of São Miguel Tours

Last Updated: 11/11/2024

Thank you for choosing São Miguel Tours. Please read these Terms & Conditions carefully before booking. By accessing or using our services, you agree to comply with and be bound by these Terms & Conditions.

1. Company Information

  • Company Name: São Miguel Tours

  • Responsible Contact: Roberto Figueiredo Sousa

  • Address: Canada do Porto, 16, 9560 – 211 Vila de Água de Pau, São Miguel, Açores

  • Email: saomigueltours@gmail.com

  • Phone Number: +351 916683396

  • Website: www.saomiguel.tours

2. General Terms

2.1. Service Agreement
São Miguel Tours provides guided tours and excursions around São Miguel, Azores, designed to offer an enjoyable and safe experience. By participating in our tours, you acknowledge the inherent risks associated with outdoor activities and accept personal responsibility for your participation.

2.2. Payment Terms
Payment for services provided by São Miguel Tours is due after the tour has concluded. Payments can be made in cash or via bank transfer as outlined in your booking confirmation email.

3. Booking & Cancellation Policy

3.1. Booking Confirmation
Bookings are confirmed upon receipt of a confirmation email, which will include details of the scheduled tour, pick-up time, and any other relevant information.

3.2. Cancellation Policy
Cancellations should be communicated as soon as possible. Given that payment is collected after the tour, there are no cancellation fees. However, we appreciate advance notice to manage resources effectively. Cancellations for other excursions may be subject to separate conditions, which will be communicated upon booking.

3.3. Weather Adjustments
In cases of inclement weather, São Miguel Tours reserves the right to alter routes, delay, or reschedule tours to ensure safety and enjoyment. Severe weather conditions may lead to tour cancellations, with the option to reschedule or cancel the booking.

4. Participant Requirements

4.1. Age Requirements
São Miguel Tours welcomes participants of all ages. However, children must be accompanied by an adult.

4.2. Health Conditions
Participants are responsible for assessing their own physical capability. São Miguel Tours is not liable for any injuries or health issues arising during the tour.

5. Liability & Insurance

5.1. Insurance Coverage
São Miguel Tours provides travel insurance as required under Portuguese law. This coverage includes personal injury and third-party liability during the tour.

5.2. Liability Disclaimer
São Miguel Tours shall not be held liable for any loss, damage, or injury resulting from events beyond its control, including accidents, weather conditions, or participant health issues.

6. Privacy Policy

São Miguel Tours is committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

6.1. Personal Data Collection
Data collected (such as names, emails, and contact details) is used strictly for booking purposes, customer service, and marketing communications (if opted in). No data is shared with third parties unless required by law or to facilitate the booking.

6.2. Data Rights (GDPR & CCPA)

  • Right to Access: You may request access to your personal data.

  • Right to Correction & Deletion: You may request that we correct or delete your personal data.

  • Opt-Out (CCPA): California residents have the right to opt out of the sale of their personal information.

  • Request Process: Requests related to GDPR and CCPA should be directed to saomigueltours@gmail.com.

6.3. Data Retention
Personal data will be retained for up to one year after your tour, unless otherwise required by law.

7. Third-Party Services

São Miguel Tours may collaborate with local service providers to enhance the tour experience. These providers operate independently, and São Miguel Tours is not responsible for third-party services, policies, or terms.

8. Dispute Resolution & Governing Law

Any disputes arising from these Terms & Conditions shall be governed by Portuguese law. Disputes should first be addressed through direct communication with São Miguel Tours. In the event an agreement cannot be reached, disputes will be resolved by a competent court in Portugal.

9. Contact Information

For questions, cancellations, or to exercise your data rights, please contact us at:

By participating in our tours, you acknowledge and agree to these Terms & Conditions. Thank you for choosing São Miguel Tours!

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