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Privacy Policy of São Miguel Tours

Last Updated: 11/11/2024

São Miguel Tours respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data, as well as your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. About São Miguel Tours

Company Name: São Miguel Tours
Responsible Contact: Roberto Figueiredo Sousa
Address: Canada do Porto, 16, 9560 – 211 Vila de Água de Pau, São Miguel, Açores
Email: saomigueltours@gmail.com
Phone: +351 916683396
Website: www.saomiguel.tours

2. Information We Collect

São Miguel Tours collects information that helps us provide, improve, and personalize our services. The types of information we collect include:

2.1 Personal Information
We may collect personal details such as:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Booking Information: Tour details, group size, and preferences.

  • Payment Information: Payment-related data (though payment is generally completed after the tour and collected in cash).

2.2 Device and Usage Information
We may collect data about your device, browsing actions, and usage patterns, such as IP address, browser type, and pages visited on our site.

2.3 Cookie Information
Cookies are used on our website to enhance user experience, collect usage data, and personalize content. You may adjust your cookie settings in your browser at any time. For more details, see our Cookie Policy below.

3. How We Use Your Information

We use the information collected for the following purposes:

3.1 Booking and Service Fulfillment
To manage your bookings, communicate with you about your tour, and provide the requested services.

3.2 Customer Support and Communication
To address inquiries, provide support, and send essential service-related updates.

3.3 Marketing and Promotions
If you have consented, we may send promotional offers, newsletters, and updates related to São Miguel Tours. You can opt out of marketing communications at any time.

3.4 Legal Compliance and Protection
We may process your data to comply with legal obligations, such as taxation and record-keeping, or to protect the rights and safety of São Miguel Tours, our users, and the public.

4. Legal Basis for Processing Personal Data

Under GDPR, São Miguel Tours relies on the following legal bases for processing personal data:

  • Consent: When you provide consent for marketing communications.

  • Contractual Obligation: To fulfill the terms of your booking.

  • Legitimate Interests: For customer support and service improvements.

  • Legal Obligation: To comply with legal requirements.

5. How We Share Your Information

São Miguel Tours does not sell, rent, or disclose your personal information to third parties, except:

  • Service Providers: Trusted third parties who assist in providing services (such as website hosting) and are bound by confidentiality agreements.

  • Legal Requirements: When required by law or to respond to legal requests.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Booking Information: Retained for up to one year after your tour for record-keeping purposes.

  • Communication and Marketing: Retained until you opt out or request deletion.

  • Legal Compliance: Data may be retained for longer periods if required by legal obligations.

7. Your Rights Under GDPR

For users in the European Union, you have the following rights under GDPR:

  • Right to Access: You may request details of the personal information we hold about you.

  • Right to Rectification: You may correct any inaccurate or incomplete information.

  • Right to Erasure: You may request deletion of your data in certain circumstances.

  • Right to Restrict Processing: You may request that we limit the use of your data.

  • Right to Data Portability: You may request a copy of your data in a structured, commonly used format.

  • Right to Object: You may opt out of direct marketing and certain data processing activities.

To exercise any of these rights, contact us at saomigueltours@gmail.com. We may require verification of your identity before processing requests.

8. Your Rights Under CCPA

If you are a California resident, you have the following rights under CCPA:

  • Right to Know: You may request details of the personal information collected and shared.

  • Right to Deletion: You may request deletion of your personal information, with certain legal exceptions.

  • Right to Opt-Out: You may opt out of the sale of your personal data (São Miguel Tours does not sell personal data).

  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at saomigueltours@gmail.com.

9. Security Measures

São Miguel Tours implements a range of technical and organizational measures to protect your data, including encryption, secure servers, and access restrictions. While we strive to ensure data security, please note that no transmission over the Internet is 100% secure.

10. Cookies and Tracking Technologies

São Miguel Tours uses cookies and similar tracking technologies to personalize your experience and gather usage information. Cookies may be essential for the website’s operation or used for analytics. You can manage your cookie preferences in your browser settings. By using our site, you agree to our use of cookies as outlined in this policy.

11. Third-Party Links

Our website may include links to third-party websites. São Miguel Tours is not responsible for the content, privacy practices, or policies of third-party websites. Please review their policies before providing any personal data.

12. Children's Privacy

São Miguel Tours does not knowingly collect or process personal information from children under the age of 16 without parental consent. If we become aware of any such data, we will delete it promptly.

13. Policy Updates

São Miguel Tours may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or advancements in data protection. We recommend reviewing this policy occasionally. The latest update date will be displayed at the top of this page.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your data rights, please contact us:

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing São Miguel Tours!

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